Technical project manager for a leading international Contact Center software provider
Providing technical project management and engineering management for a multinational team of engineers that were supporting a German Integrator with deploying a contact center implementation for a German mobile operator. The main activities focused on:
- Be the technical SPOC for the integrator and the client
- Review and assess test results from the User Acceptance Testing that were logged and tracked using a Quality Center tool
- Assign the daily activities for the engineers of the leading international Contact Center software provider
- Assist and advise the program manager on planning and resourcing
- Follow up with 3rd level engineering on issues discovered during testing