Solutions

The continuing developments in the unified communications solution space provide your business, customers, partners and suppliers the possibility to communicate in real time, independent of their location and through multiple channels at the same time.

In addition, social media services allow your customers, partners, suppliers and employees to communicate about your business in real time without your involvement. How can you assure your unified communication solution addresses these possibilities and challenges effectively?
At the same time, assuring your business stays in control over how and when customers, partners, suppliers and employees communicate with and about your business?
Businesses have the tendency to address these challenges by selecting a technology-vendor solution and adapt the business to this technical solution. Instead of addressing the requirements first, making the technology selection dependant on the requirements.

The UniDutch vision is that requirements should drive the solution, not the technology. To make your requirements drive the solution UniDutch will start with reviewing and sketching your unified communication landscape using the diagram below.

Based on the diagram UniDutch will define your requirements and develop your solution using the UniDutch methodology. Key questions that will be addressed during the requirement gathering are:

• What is your communication audience i.e. with whom do you and your resources need to communicate?
• How does your business and your resources want to communicate with its audience and more importantly how does your audience want to communicate with your business and resources?
• How should the unified communication solution integrate with your business systems and that of your audience and resources?
• What business intelligence is available in the public domain as well as within your business domain to make the communication effective and a positive experience for your audience and resources?
• What media do your resources and your audience want to use to communicate with your business and what is cost effective?
• How can you keep track of what your audience and resources communicate and share about your business?
• What are the expected financial, operational and revenue benefits of implementing the solution?

These are just a sample of the key questions that will be addressed when UniDutch is engaged in gathering the requirements for your unified communication solution. UniDutch has extensive experience and skills from which you can benefit and this will assure your unified communication requirements are identified and successfully addressed.